We love ai

Welcome to Deutsche Telekom’s innovation
program on Artificial Intelligence.
Join our next ONLINE EVENT on September 29
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36
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23
hours
12
minutes
44
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LIVE EVENT

AI Summit 2022

September 29, 2022
Together with you we want to listen to inspiring talks, facts and insights and of course ask questions and get into direct exchange with our experts to gain further insights on AI.
Sep
29
LIVE EVENT

AI Action Day #2/2022

November 22, 2022, 4 PM - 6 PM
The next ‘AI Action Day’ will feature interviews and discussions exploring the strengths, threats and myths around AI in depth. Hosted by Jan Hofmann, Top Program Lead AI, Deutsche Telekom.
Nov
22
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WHO WE ARE

One Conversation

We are ‘One Conversation’, an innovation program at Deutsche Telekom – creating personalized customer interactions with Artificial Intelligence (AI).
Who we are
OUR MISSION

Let’s humanize AI

We are improving our customers' experience and taking efficiency in service delivery to a new level – by using human-centric technology along the customer lifecycle.
Who we are
Our vision

One rewarding and coherent conversation

We empower our customers to deliver a more individualised, controllable interaction with AI, that is not intrusive or manipulative and is tailor made to their needs.
Who we are
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On stage June 2022

AI Action Day #1/2022

What is the interplay between humanity and artificial intelligence? In this exclusive, challenging and uplifting conversation Ferdinand von Schirach and Claudia Nemat raise implications to be discussed with Omar Tazi and Jan Hofmann.
Jun
24
ON STAGE SEPTEMBER 2021

Digital Empathy – a superpower you can trust?

Does digital empathy exist at all? And if so, what are the characteristics of digital empathy? Interview with Jan Hofmann, Top Program Lead AI, Deutsche Telekom
ON STAGE MAY 2021

What comes next, Jan?

‘One conversation’ is the new name for our innovation program on AI in Deutsche Telekom – and also the vision of what we want to do.
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What we are working on

Frag Magenta
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Frag Magenta

We have built and are constantly improving support for our customers with our digital assistant. Human-like, easy-to-access, no-waiting, around-the-clock.

eMpathic
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eMpathic

We are buiding Deutsche Telekoms' ‘connected brain’ that individualises customer interactions across all touchpoints and the customer lifecycle.