We love ai

Welcome to Deutsche Telekom’s innovation
program on Artificial Intelligence.
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WHO WE ARE

Artificial Intelligence Competence Center (AICC)

We are the AI Competence Center (AICC) at Deutsche Telekom – aim to improve efficiency, customer experience, and employee experience through AI.  AI everywhere, for everyone!
Who we are
OUR MISSION

Let’s humanize AI

We are improving our customers' experience and taking efficiency in service delivery to a new level – by using human-centric technology along the customer lifecycle.
Who we are
Our vision

One rewarding and coherent conversation

We empower our customers to deliver a more individualised, controllable interaction with AI, that is not intrusive or manipulative and is tailor made to their needs.
Who we are

AI-Stories

Why the human brain is still superior to AI

Why does the human brain remain superior to AI despite its susceptibility to error? And what role do creativity and intuition play in the digital age?

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AI Future Beyond Surveillance Model

How can we as humans develop more democratic, human-centered AI systems and independent technologies?

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AI is transforming telecom networks

AI innovation is transforming telecommunication networks to better serve customers.

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The human heart as center of AI.

We have to learn to think critically and ask the right questions. Which talents should be promoted? Does every scientist also have the talent to be a manager?

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Podcast: AI & Cloud

Preventing or detecting diseases, tracking forest fires around the world – AI can do good.

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How can we demo­cratize Genera­tive AI?

Will the future of Artificial Intelligence be decided by a few companies? Or will all of us participate?

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There’s nothing like a self in machines

The world urgently needs “democratic artificial intelligence (AI)”: ethical, transparent, diverse and fairly designed.

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Demystify AI. It’s just software!

From enterprise to innovation: find out what Neil Latham has learned from his experience of both, working as a tech lead in DT’s main AI innovation program

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What we are working on

askT
Story

askT

askT is Deutsche Telekom’s internal AI assistant designed to #makeworkbetter. Together with a partner, we develop and continuously enhance this digital assistant to support our employees. ‘Make work better. For everyone. Everywhere. With AI.’

Frag Magenta
Story

Frag Magenta

We have built and are constantly improving support for our customers with our digital assistant. Human-like, easy-to-access, no-waiting, around-the-clock.