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STORY

Different touch­points – one voice?

It sounds as difficult as it does obvious: As a company, you must always speak to your customers with one voice. No matter at which touchpoint: voice, chat, e-mail, telephone or in the store – the customer expects to talk to the same “personality” at all times. And that should come naturally.
What is worth more – a quick sale or a long-term customer relationship?
STORY

Quick sale or long-term customer relationship?

Anyone who is interested in positive business development in the long run must not try to sell something come hell or high water. The key is to maintain a long-term customer relationship. And for that, an AI system must also understand what is important for the company and what is beneficial for the customer.
What is worth more – a quick sale or a long-term customer relationship?
STORY

AI: an endless summer?

Find out what Hamed Ketabdar, AI expert working on DT’s main AI innovation program, argues when we drawing parallels with human evolution – interviewed by Jan Hofmann
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Can AI improve the customer experience?

AI will always remain artificial – and our aim is to make it so intelligent that it significantly improves the customer experience. But how can we achieve this? The magic word is empathy – which can also come in the form of artificial intelligence.
Can artificial intelligence improve the customer experience?
STORY

Un-hiding a champion with AI

Find out why Nina Schaaf was convinced at the very beginning of her AI journey and how she is shaping the future of machine tool manufacturing – interviewed by Jan Hofmann
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Can an AI system be empathic at all?

Empathy is the key to successful human relationships in the long run. But what does empathy actually mean, how do you recognize and define it? Can you learn empathy or just feel it? Read now what this means for AI and how empathy can improve our customer experience in the long term.
Can an artificial intelligence system be empathic at all?
STORY

How to steer AI as a force for good

Find out what needs to be discussed about ethics, digital responsibility and sustainability with the first Chair for Ethics in Information Technologies, Judith Simon – interviewed by Claudia Nemat
STORY

Can a business model have a human touch?

The human being is at the center of all our efforts. Everything we offer is intended to serve humans and should enhance humanity. But how can technology be human? How do we close the gap between man and machine?
Can a business model have a human touch?
STORY

Loving AI & Data (#2)

In part two of my discussion with Mina Saidze we explore large language models and the importance of diversity in tech – interviewed by Jan Hofmann.
STORY

Loving AI & Data (#1)

In the first of a two-part discussion, discover Mina Saidze’s fabulous journey into AI which led to the founding of Inclusive Tech.
Find out why – interviewed by Jan Hofmann
STORY

The Paradox of AI

Find out why diconium’s managing director Anja Hendel loves AI and why coding should be a second foreign language – interviewed by Jan Hofmann.
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AI, my friend

What are the key customer expectations towards digital businesses today? Sören Schmidt, Product Owner AI, Deutsche Telekom, and Florian Heinemann, Founding Partner Project A Ventures, share their thoughts – hosted by Jan Hofmann.
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What's in it for me?

Why share sensitive customer data? A discussion with Tobias Schlösser, Managing Director, Sparkassen-Finanzportal, and Kristina Mann, User Research Lead One Conversation, Deutsche Telekom - hosted by Jan Hofmann.
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Pretty Good Guess

How do you spark a Wow! in customer conversations? A discussion with Thomas Munko, Chief Concierge, The Ritz Carlton Berlin, and Diorella Stern, Product Owner AI, Deutsche Telekom, discuss together with Jan Hofmann.
STORY

Talking Apps

What's crucial to make voice assistants even more successful in the future? A discussion with Reghu Thanumalayan, Innovation Lead Magenta Voice Program, and Jan Hofmann, Top Program Lead AI, both at Deutsche Telekom - hosted by Flavia, the 'Magenta Voice'.
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What comes next, Jan?

‘One conversation’ is the new name for our innovation programme on AI in Deutsche Telekom – and also the vision of what we want to do.
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Hearing Y’all

How we develop tailor-made experiences for our customers. A discussion with Franziska Leonhard, Co-Founder Ave+Edam, and Hamed Ketabdar, Squad Lead AI, Deutsche Telekom - hosted by Jan Hofmann.
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The internet of beautiful things

What if your mom doesn’t know the answer any more? An interview with Ingmar Kliche, Product Manager & Tribe Lead FragMagenta, Deutsche Telekom.
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Solving problems before they arise

How to decode individaul customer needs and understand them. An interview with Susanne Lebkücher, User Experience Researcher, Deutsche Telekom.
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On the pulse of realtime

How to enable 'machine learning' to recognize customer needs with a view on service history. An interview with Tomasz Sekulski, Senior Data Scientist, Deutsche Telekom.
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Ops – I did it again

How to tame an algorithm and orchestrate numbers and functions into an ensemble. An Interview with Hendrik Dau, Development & Operations Manager, Deutsche Telekom.
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In the name of love

How to smoothen the process of moving to another household. An Interview with Ann-Christin Schwarz, Product Owner & Tribe Lead, Deutsche Telekom.