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Stories

STORY

AI, my friend

What are the key customer expectations towards digital businesses today? Sören Schmidt, Product Owner AI, Deutsche Telekom, and Florian Heinemann, Founding Partner, Project a Ventures, share their thoughts - hosted by Jan Hofmann.
STORY

What's in it for me?

Why share sensitive customer data? A discussion with Tobias Schlösser, Managing Director, Sparkassen-Finanzportal and Kristina Mann, User Research Lead One Conversation, Deutsche Telekom - hosted by Jan Hofmann.
STORY

Pretty Good Guess

How do you spark a Wow! in customer conversations? A discussion with Thomas Munko, Chief Concierge, The Ritz Carlton Berlin, and Diorella Stern, Product Owner AI, Deutsche Telekom, discuss together with Jan Hofmann.
STORY

Talking Apps

What's crucial to make voice assistants even more successful in the future? A discussion with Reghu Thanumalayan, Innovation Lead Magenta Voice Program, and Jan Hofmann, Top Program Lead AI, both at Deutsche Telekom - hosted by Flavia, the 'Magenta Voice'.
STORY

What comes next, Jan?

“One conversation” is the new name for our innovation programme on AI in Deutsche Telekom – and also the vision of what we want to do.
STORY

Hearing Y’all

How we develop tailor-made experiences for our customers. A discussion with Franziska Leonhard, Co-Founder Ave+Edam, and Hamed Ketabdar, Squad Lead AI, Deutsche Telekom - hosted by Jan Hofmann.
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The internet of beautiful things

What if your mom doesn’t know the answer any more? An interview with Ingmar Kliche, Product Manager and Tribe Lead One Conversation, Deutsche Telekom.
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Solving problems before they arise

How to decode individaul customer needs and understand them. An interview with Susanne Lebkücher, User Experience Researcher, Deutsche Telekom.
STORY

On the pulse of realtime

How to enable 'machine learning' to recognize customer needs with a view on service history. An interview with Tomasz Sekulski, Senior Data Scientist, Deutsche Telekom.
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Ops – I did it again

How to tame an algorithm and orchestrate numbers and functions into an ensemble. An Interview with Hendrik Dau, Development & Operations Manager, Deutsche Telekom.
STORY

In the name of love

How to smoothen the process of moving to another household. An Interview with Ann-Christin Schwarz, Product Owner & Tribe Lead, Deutsche Telekom.