Stories

The world urgently needs “democratic artificial intelligence (AI)”: ethical, transparent, diverse and fairly designed. This is what emerges from a conversation between Claudia Nemat, Member of the Board of Management for Technology and Innovation at Deutsche Telekom, and Caja Thimm and Katharina Zweig. Both are Germany's leading female IT and AI professors.

From enterprise to innovation: find out what Neil Latham has learned from his experience of both, working as a tech lead in DT’s main AI innovation program – interviewed by Jan Hofmann.

Are you expecting your bank’s, airline’s or telco’s app and website to be personalised for you? For a great customer experience?

Our next drop in #AIPeople – exploring generative AI – with Hamed Ketabdar and Fang Xu. We discuss how and why AI has suddenly gone mainstream so big and so quickly.

What exactly defines a touchpoint? A keyboard? A screen? A microphone? Content and dialogs must be based on the capabilities of each touchpoint. For example, it makes no sense to lead text-intensive chats on a device with a remote control.

From open source to corporate: find out what Ragini Jain has learned from her experience of working as a DevOps lead in DT’s main AI innovation program – interviewed by Jan Hofmann.

A sales offer can be a pleasing thing if it fits and comes at the right time. But it's not always the right time to make an offer, is it? The wrong offer or even the right offer at the wrong time ruins much more than it can ever achieve. Especially when it comes to a text chat dialogue.

Find out what Anna Xenaki, working on DT's innovation programme on AI, thinks about AI: “You can make a machine doing anything, as long as you train it properly” – interviewed by Jan Hofmann.

What a year for AI in 2022! In this special I provide a jumping off point for 2022 and hint at some sweet treats for 2023.

Find out how humans and technology can work better together in part two of the conversation between internationally acclaimed TV science presenter Professor Hannah Fry and the innovation leader of the only transatlantic telco Claudia Nemat.

The understanding and composition of language depends on many parameters: vocabulary, grammar, semantics, tone, dictation and pronunciation. For the One Conversation programme, where speech understanding and speech output are elementary components, this is an enormously important topic.

See how Professor Hannah Fry – describing herself as mathematician, science presenter and all-round badass – debunks the mythology around algorithms and all things AI. Watch part one of a conversation with the technology and innovation leader behind Germany’s most valuable brand – interviewed by Claudia Nemat.

It sounds as difficult as it does obvious: As a company, you must always speak to your customers with one voice. No matter at which touchpoint: voice, chat, e-mail, telephone or in the store – the customer expects to talk to the same “personality” at all times. And that should come naturally.

Anyone who is interested in positive business development in the long run must not try to sell something come hell or high water. The key is to maintain a long-term customer relationship. And for that, an AI system must also understand what is important for the company and what is beneficial for the customer.

Find out what Hamed Ketabdar, AI expert working on DT’s main AI innovation program, argues when we drawing parallels with human evolution – interviewed by Jan Hofmann

AI will always remain artificial – and our aim is to make it so intelligent that it significantly improves the customer experience. But how can we achieve this? The magic word is empathy – which can also come in the form of artificial intelligence.

Find out why Nina Schaaf was convinced at the very beginning of her AI journey and how she is shaping the future of machine tool manufacturing – interviewed by Jan Hofmann

Empathy is the key to successful human relationships in the long run. But what does empathy actually mean, how do you recognize and define it? Can you learn empathy or just feel it? Read now what this means for AI and how empathy can improve our customer experience in the long term.

Find out what needs to be discussed about ethics, digital responsibility and sustainability with the first Chair for Ethics in Information Technologies, Judith Simon – interviewed by Claudia Nemat

The human being is at the center of all our efforts. Everything we offer is intended to serve humans and should enhance humanity. But how can technology be human? How do we close the gap between man and machine?

In part two of my discussion with Mina Saidze we explore large language models and the importance of diversity in tech – interviewed by Jan Hofmann.

In the first of a two-part discussion, discover Mina Saidze’s fabulous journey into AI which led to the founding of Inclusive Tech.
Find out why – interviewed by Jan Hofmann

Find out why diconium’s managing director Anja Hendel loves AI and why coding should be a second foreign language – interviewed by Jan Hofmann.

What are the key customer expectations towards digital businesses today? Sören Schmidt, Product Owner AI, Deutsche Telekom, and Florian Heinemann, Founding Partner Project A Ventures, share their thoughts – hosted by Jan Hofmann.

Why share sensitive customer data? A discussion with Tobias Schlösser, Managing Director, Sparkassen-Finanzportal, and Kristina Mann, User Research Lead One Conversation, Deutsche Telekom - hosted by Jan Hofmann.

How do you spark a Wow! in customer conversations? A discussion with Thomas Munko, Chief Concierge, The Ritz Carlton Berlin, and Diorella Stern, Product Owner AI, Deutsche Telekom, discuss together with Jan Hofmann.

What's crucial to make voice assistants even more successful in the future? A discussion with Reghu Thanumalayan, Innovation Lead Magenta Voice Program, and Jan Hofmann, Top Program Lead AI, both at Deutsche Telekom - hosted by Flavia, the 'Magenta Voice'.

‘One conversation’ is the new name for our innovation programme on AI in Deutsche Telekom – and also the vision of what we want to do.

How we develop tailor-made experiences for our customers. A discussion with Franziska Leonhard, Co-Founder Ave+Edam, and Hamed Ketabdar, Squad Lead AI, Deutsche Telekom - hosted by Jan Hofmann.

What if your mom doesn’t know the answer any more? An interview with Ingmar Kliche, Product Manager & Tribe Lead FragMagenta, Deutsche Telekom.

How to decode individaul customer needs and understand them. An interview with Susanne Lebkücher, User Experience Researcher, Deutsche Telekom.

How to enable 'machine learning' to recognize customer needs with a view on service history. An interview with Tomasz Sekulski, Senior Data Scientist, Deutsche Telekom.

How to tame an algorithm and orchestrate numbers and functions into an ensemble. An Interview with Hendrik Dau, Development & Operations Manager, Deutsche Telekom.

How to smoothen the process of moving to another household. An Interview with Ann-Christin Schwarz, Product Owner & Tribe Lead, Deutsche Telekom.