Solving problems before they arise
‘The secret of success is to understand each other's point of view’ Henry Ford.
Because Susanne Lebkücher and her colleagues at One Conversation listen very carefully every day, they can actually decode individual needs, understand them and thus improve the customer experience on a daily basis. That is why we are establishing an emotional and reactive mouthpiece between man and machine in Deutsche Telekom's Innovation Hub, which can translate people's wishes ‘live’ into the language of technology and thus make our systems really intelligent.
With this integrated approach, we can identify potential hurdles or problems for our customers in advance and solve them before they actually occur.