Are you one of them?
Are you expecting your bank’s, airline’s or telco’s app and website to be personalised for you? For a great customer experience?
But can we tailor-make each app, website or other digital interaction for each individual customer? And what's more, can we weave such personalised interactions you have with Deutsche Telekom into one consistent conversation across touchpoints, just for you?
We are convinced we can – and are working on it with Deutsche Telekom's empathic AI Brain. In a tight cooperation between business, IT and our innovation teams.
What we envision this to feel like, Sören Schmidt and myself have shared this week on stage in Barcelona at the Mobile World Congress. See yourself in the video below!