AI, my friend

That's what my colleague Sören Schmidt tells his family when they ask what he is doing at work: with the help of #AI making Deutsche Telekom our customers' friend.
How that could work we have jointly explored with Florian Heinemann, partner at Project A Ventures, and founding investor of Zalando.
What are customers' expectations towards digital businesses today? What makes a profitable digital business? Why personalise customer interactions? And what does all this mean for Deutsche Telekom?

This and more we discuss in the video above. Tune in!